Refund policy

Return & Refund Policy – KIINOVA

At KIINOVA, we are committed to providing a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions below:

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📦 Returns

You may request a return within 14 days of receiving your order
The item must be unused
The item must be in its original condition
The item must be in the original packaging

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🔄 Exchanges

If you receive a defective or damaged product, we offer a free replacement
Please contact us within 48 hours of delivery with clear photos of the issue

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💰 Refunds

Once we receive and inspect the returned item, your refund will be processed within 3–5 business days
Refunds will be issued using the original payment method for prepaid orders or via bank transfer for Cash on Delivery orders

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🚚 Shipping Costs

If you return an item due to a change of mind, shipping fees are the customer’s responsibility
If the item is defective or incorrect, we will cover all shipping costs

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❌ Non-Returnable Cases

Used items
Items damaged due to misuse
Requests made after 14 days

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📞 Contact Us

For any return or refund request, please contact us via WhatsApp or email
Include your order number and the reason for return

email: info@kiinova.com

whatsapp: +971507880918

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KIINOVA – Smart Solutions, Better Life