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Shipping policy
Shipping Policy – KIINOVA
At KIINOVA, we are committed to providing a fast, reliable, and convenient delivery experience across the United Arab Emirates (UAE).
Shipping Coverage
We currently deliver within the United Arab Emirates (UAE) only.
Order Processing
All orders are processed within 1 to 2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Order Confirmation
After placing your order, a member of our customer service team will contact you via phone or WhatsApp to confirm your order details.
Please make sure your phone number is correct and available. Your order will only be processed after confirmation.
During this step, we will verify your delivery address and location to ensure accurate and successful delivery.
Delivery Time
Estimated delivery time within the UAE is between 2 to 5 business days, depending on your location and courier availability.
Shipping Fees
Shipping fees are calculated at checkout based on your location.
We offer Free Delivery on all orders above 350 AED within the UAE. This offer may be updated or changed at any time without prior notice.
Cash on Delivery (COD)
We offer Cash on Delivery as a payment option within the UAE.
Changes & Modifications
If you need to modify your order details such as address, phone number, or product selection, please contact our customer service team as soon as possible after placing your order. Once the order has been shipped, modifications may not be possible.
Failed Delivery
If delivery fails due to incorrect address details or عدم الرد على شركة الشحن, the order may be returned or canceled. Additional charges may apply for re-delivery.
Delays
While we aim to deliver within the estimated timeframe, delays may occur due to factors beyond our control including courier issues, weather conditions, or high demand periods.
Order Tracking
Tracking details may be provided via SMS or WhatsApp once your order has been shipped, depending on the courier service.
Contact Us
For any shipping inquiries or order modifications, please contact us:
Email: info@kiinova.com
Customer Service / WhatsApp: +971507880918
Please include your order number for faster support.
KIINOVA – Smart Solutions, Better Life